Customer Liaison Officers. How to renew. We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. Pre-requisite. 1. RSA certificates are like wine, they get better with age. Dismiss. Like the NT RSA course the Queensland one can be as cheap as $7. This includes phones, tablets, laptops and desktop computers. +1. Select 'Next'. QLD RSA Online - SITHFAB021 - PROVIDE RESPONSIBLE SERVICE OF ALCOHOL - $19. QLD RSA Certificate expiry date According to OLGR, if you hold a Statement of Attainment for ‘Provide Responsible Service of Alcohol’ from anytime in the past, it won’t expiry. RSA - All States. - 692232The RSA (Responsible Service of Alcohol) is a certificate showing that you know the regulations concerning alcohol consumption in Australia. Valid in: Fully Accredited Statement of Attainment valid in Tasmania, Queensland, Western Australia,South Australia, Australian Capital Territory, Northern Territory, Victoria * (* after free bridging course) Expiry: The RSA Statement of Attainment does not expire for TAS, QLD, WA, and SA. Brisbane City, Queensland 4000 : Mailing address: LOCKED BAG 180 City East, Queensland 4002 : Phone: 13 QGOV (13 74 68) Fax: 07 3738 8531: Email: OLGRlicensing@justice. Change address with NSW Government. RSA Victoria. Asymmetric encryption uses a key pair that is mathematically linked to enc r ypt and decrypt data. Main Menu. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. It’s required for individuals working in roles involving the sale, supply, or. As of 1st July 2017, valid interstate RSA certificates are acceptable in the ACT, as long as the course was completed through a registered/approved training organisation. • A police officer (acting with the authority of a senior police officer) may also bar a person if they: o put their welfare seriously at risk because of their consumption of alcohol; o commit an offence; o are offensive or disorderly on the premises, or in and around it; orWhile your Statement of Attainment does not have an expiry date, according to FSANZ Standard 3. Add the privacy endorsement to your RSA competency card. 2 or later Issue When trying to extend the token lifetime more than 15 days prior to the token's expiration date, the process fails. You will need to pay a fee for your replacement licence which varies depending on what kind of licence you hold. The NSW RSA Competency Card is valid for a period of five years. To serve and sell alcohol in Queensland, you are legally required to have successfully completed the unit SITHFAB021 – Provide Responsible Service of Alcohol (RSA) course. Up to 12 months of support by phone, email, or message. 1. (b) has been an employee of the licensee for, in aggregate, less than 3 months and is -. This blog has all the information about the RSA, the meaning, training. 1. In short, the answer to "How long does an RSA last" is the duration and renewal requirements of RSA certificates vary across Australian states and territories. If you want to work and serve alcohol in a licenced venue in Queensland, you MUST have a valid Queensland RSA certificate. Inspectors and police can access the register at any time. </p> <p>RSA. Regarding the expiration of your RSA Authentication Manager license, evaluation licences expire, perhaps some special licenses do, but ordinarily production licenses do not expire. “All new employees involved in the service or supply of liquor have 30 days from the date of commencing employment to obtain their RSA training course certificate. 00. This search tool is updated daily and will give you: the licence number. To access free refresher courses, you must hold an RSA competency card that expires between 1 February 2020 and 28 February 2023: If you hold an RSA-only card, you can renew your RSA for free. ALERT: COVID-19 modifications of laws From the commencement of the COVID-19 Emergency Response Act 2020 (the ER Act) on 23 April 2020 until the COVID-19 legislation expiry day (30 April 2022), the ER Act and extraordinary regulations and statutory instruments made under that Act modified a significant number of Queensland. As long as you completed the nationally accredited Provide Responsible Service of Alcohol course after 2002, the qualification doesn't expire, even though the course code (currently SITHFAB021) sometimes changes. It covers convictions for minor federal, state and foreign offences, with protection depending on the type of offence. Responsible Serving of Alcohol (RSA) A licensee must not allow a person to serve liquor on licensed premises unless the person: (a) has successfully completed an "approved course" - ( RSA training course ); or. 1. In NSW, you will receive an NSW RSA Interim certificate on course completion, valid for 90 days. RSA Course. For the ACT, it expires in 3 years. passport (from any country) other recognised proof of age cards. It’s important to regularly check the expiration date so it remains valid during your time working in the hospitality industry. 1 Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol. foreign driver licence. Expiry of your RSA certificate. Online Training; Micro Credentials; Training CatalogueChange or add. Do the course soon. If you (or your staff) completed RSA training prior to 30 June 2013, your OLGR-approved RSA certificate will expire 3 years from the date of issue. 2. If you want to work and serve alcohol in a licenced venue in Queensland, you MUST have a valid Queensland RSA certificate. Your expiry date is on the front of your NSW competency card. 1. If you don't have your renewal number, select 'Don't have?' and enter your name, birth date and postcode. Be sure to run token expiration reports to keep track of when your tokens will expire so that you can co. If your competency card has RCG only, you will still benefit. This means that it is no longer a requirement for a person who holds a valid interstate RSA qualification, to also obtain an ACT approved RSA qualification. Course Information. In. SITHFAB002 Barring Procedures v3. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. Information held on the national register includes: Nationally recognised training (NRT): training packages, qualifications, units of competency, skill sets and accredited courses. Instructions are presented clearly on screen, in an easy to follow manner, while video and audio help to create a great learning environment. com) for free and continue work in hospitality in the NT. Valid included: Fully Accredited Report of Attainment valid in Queensland, Western Australia, Sun Australia, Northern Territory, Australian Capital Territory, Tasmania, Victoria * (* subsequently free bridging course) Expiry: The RSA Statement of Attainment does not run for QLD, WA, SA, and TEA. We cannot assess your course, until we have received all the require documentation. SITHFAB021 Provide Responsible Service of Alcohol (RSA) This course provides a nationally recognised SITHFAB021 Provide Responsible Service of Alcohol (RSA) Statement of Attainment and allows you to work in licensed venues in Queensland (QLD). “Under section 33 and 35B of the Act, persons. The RSA certificate will be. This RSA course has been specifically tailored for working in Queensland and is delivered completely online. Queensland. As you mentioned, your SecurID tokens do have expiration dates; once they expire, your end users will not be able to authenticate with them. Complete the appropriate refresher training course/s. For NT, it needs to be renewed every 3 years. Step 1: Register and Pay for your course. If you hire licensed crowd controllers, you must keep a crowd control register. Already completed your Responsible Service of Alcohol training but need a quick refresher? This guide allows you to check and consolidate your knowledge. For NT, employees need to renew their RSA Certificate every 3 years. We would like to show you a description here but the site won’t allow us. QCAA Portal Applications and resources for the new QCE system. Queensland Health expects all employees to act in a responsible manner consistent with the Code ofThe 6-months rule. This course is a must if you intend to seek work serving drinks in a licensed venue such as a pub, hotel, bar or nightclub in Queensland. au. Here are answers to some frequently asked questions about the RSA Queensland. 100% online, NO classroom. You can even use tokens that expired in 2008 (or whenever), distribute it to an end user, and. (ii) formally enrolled in an approved RSA. This search tool is updated daily and will give you: the licence number. $185 save $10. You need to complete the nationally accredited Provide responsible service of alcohol (SITHFAB021) course with a registered RTO approved by LCV. 50 only. View all Alcohol Courses. Find out if you or your associate need responsible service concerning alcohol (RSA) training or how to become certificates. Pop in for a coffee and have a chat about your and training needs or you can call us on 1300 8566 840. Our Online RSA Course is super-fast and easy to use. We can deliver on site our at our training rooms in Melboune or Newcastle. 1-2 months on average. Find out if thou or your staff need responsible service of alcohol (RSA) training and how to become certified. For the ACT, it expires in 3 years. To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider. 1. RSA Online QLD. Qualification. $274 save $10. To the ACTIVITY, it expires in 3 year. Source the OLGR Queensland website. Schiff Menu. YES – As an interstate provider, our nationally recognised certificate (SITHFAB021) includes a 3-year expiration date and is therefore valid for working in ACT. licence expiry date; date of commencement; date of termination (if relevant). the type of licence. SITXFSA005 - USE HYGIENE PRACTICES FOR FOOD SAFETY (LEVEL 1) $31. Back Training; Micro Credentials; Course CatalogueThis funding aims to provide the skills needed to find work, re-enter the labour market or explore new work opportunities as Queensland's economy recovers from the impacts of COVID-19. Cost. If you've already completed your RSA training, you can take these short online courses and then test your knowledge with. Home; Pd Checks; Get Training Menu Toggle. Yes, the only pre-condition is the token on the user device must have been issued from version 8. Hi While your Authentication Manager license doesn't expire, your technical support maintenance contract attached to that license does expire. Usually a member of our renewals team will reach out to the purchaser before expiry so that. SITHFAB021 Provide Responsible Service of Alcohol V2 June 2023 There are four elements for this unit of competency: Element Performance Criteria 1. RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences. Tip: If you are really worried about passing: you will find my Top Ten Tips far more helpful. Select 'Next'. View Details. You must have successfully completed an approved RSA course. The course will take 6-8 hours to complete (self-paced) A 15-minute assessment with a trainer via internet webcam. 1. the name of the licence holder. Keep your skills up-to-date while also meeting any mandatory RSA training requirements. licence number (if you know it) reason for a replacement. copies of Barring Orders should be kept on the premises for 180 days after expiry. Cost. Crowd control register. Logins. It is designed to work on all devices. We provide ongoing support for accredited registered training organisations (RTOs) and trainers to deliver high quality Responsible Service of Alcohol (RSA) courses in Victoria. ; NAPLAN portal Test administration forms, alternative test format applications, and additional copies of student reports. Find out if yourself alternatively your staff need corporate service of alcohol (RSA) training and how to become certified. About; Resources; FAQ; Reviews. The purpose of the guideline is also to support service providers to develop policies and procedures, implement safeRSA Internet QLD. 50. Provide Responsible Service of Alcohol Australian Capital Territory (RSA Online NT) - $19. Where appropriate, request and obtain acceptable proof of age prior to sale or service. Tel: 1300 171 011. It will take around 2 weeks to send you a replacement licence. Key info. Simply fill out your details, complete the refresher training courses required and make the payment in order to renew your RSA. The CLO should be appropriately trained and is responsible for providing appropriate information to assist patrons when they are. Expiry: The RSA Statement of Attainment does not expire for QLD, WA, SA, and TAS. RSA. We specialise in RSA & RSG online courses and believe in offering an enjoyable learning experience which must be Fun,. 1. Enter your licence number and renewal number. Home; Police Checks; Online Training Select Toggle. Responsible service of alcohol (RSA) refresher courses If you've already completed your RSA training, you can take these short online courses and then test your knowledge with. This includes the Nationally Accredited units such as SITHFAB021 Provide responsible service of alcohol, SITHGAM022 Provide responsible gambling services. For NSW. AUD $34 (was $49) Start Course Now For Free About Resources FAQ Reviews WARNING: Don't be Fooled Some websites are selling unaccredited cheap "introductory" RSA. However, as the former OLGR-sanctioned RSA course included the national training package competency, you may have also been issued the Statement of Attainment in Provide Responsible Service of. Nationally Accredited Unit away Competency: SITHFAB002 - Provide responsible service are alcohol. Upon completion, you will obtain an RSA Statement of Attainment. In Victoria, RSA certificates do not have an expiration date, providing they were obtained through an approved training provider. It also gives you an online record of your vocational education and training (VET) undertaken in Australia. If you are new to the liquor industry or your RSA competency training took place more than five years ago. Performance Criteria. To get a QLD RSA certificate, you can do either online or face-to-face courses. Name Gaming Nominee licence. ; PD & events Event and workshop registration. If your Competency Card has expired within the last. SITHFAB002 – Provide Responsible Service of Alcohol Queensland (RSA Online QLD) - $17. Online Training; Micro Credentials; Course CatalogueCourse overview. 1. DO NOT EMAIL or FAX credit card details to OLGR. info@cleartowork. Whereas the course we. Responsible Service of Alcohol - Valid for work in: NSW, ACT, NT, QLD, SA, TAS, WA. 99! This will accredit you a certificate that’s only valid in the Queensland. Without one, you can't get Commonwealth financial. Orders should be kept on the premises for 180 days after expiry. It is generally purchased for 12 months and then is renewed. Otherwise you have the option of nationally accredited courses which can cost $55. 2. Performance Criteria. Online Get; Micro Credits; Course CatalogueRSA Vulnerabilities. 50. You progress is automatically saved and you can switch devices. That being said you can assign her a fixed passcode until the new token is assigned and distributed. For NT, it needs to be renewed. Responsible service of alcohol (RSA) refresher courses. The fees for obtaining a Travel Australia card are: Travel Australia Plastic Card (valid for SA, WA, NT, ACT, TAS, QLD): $25. If you already hold a competency card, you do not need to complete the full course again. SITHFAB021 Provide Responsible Service of Alcohol (RSA) Pre-requisite. Average completion. Yes. Main Menu. Its headquarters are in Brisbane, Queensland, and its regular work hours are Monday through Friday, 9 am to 4 pm (AEST), excluding federal and state holidays. Your NSW RSA can be renewed online. Select 'Next'. How long is an RSA valid for in QLD? If you completed an RSA. ; myQCE Access. 1. Queensland Health has an obligation to ensure that an employee can perform the inherent requirements of their role safely and productively and has a positive duty to meet its obligations in relation to work health and safety. 1. The nationally recognised unit of competency SITHFAB201 or SITHFAB021 is accepted. ”. Complete the appropriate refresher training course/s. This includes phones, tablets, laptops and desktop computers. Queensland As per the legislation, licensees have responsibilities not to allow drunk, violent or. Required knowledge public interest reasons for implementation of responsible service of alcohol practices, including: government and community concern with alcohol misuse and abuse crime, violence and anti-social behaviour associated with alcohol abuseGenerating the private key. Store this register where unauthorised people can’t access it. If it also includes an RCG competency, you can renew both RSA and RCG for free. Expiry: The RSA Statement of Attainment does not expire for QLD, WA, SA, and TAS. Find out if you or your collaborators must accounts service of alcohol (RSA) training and how to become certified. QLD RSA Online – SITHFAB021 + QLD RSG Online – SITHGAM022 – $29 for both courses! Get both your Queensland RSA and your QLD RSG for just $29! SITHFAB021 – Provide Responsible Service of Alcohol. States. Contact your relevant government body if you wish to know more about the validity of your RSA. Related FAQs:a photo identification card (for example, a Proof of Age card or Australia Post Keypass identity card) Australian driver licence or learner permit. Home; Police Checks; Online Training Menu Toggle. Online Training; Micro Credentials; Course Catalogue, Much appreciated your reply. For the ACT, it expires in 3 years. $185 save $10. The Nationally Accredited Provide Responsible Service of Alcohol SITHFAB021 (RSA) online training course that we offer is the most recent accreditation for RSA training and. First-time learner permit holders (in certain categories) must wait six months after the date of issue of the particular licence category before they can sit their driving test. Clear to Work (Education & Training Service): 3. If so, you can extend that token forever up to Dec 31 2035. You must complete two modules to obtain a RSG certificate. If you have been issued with an Interim Certificate or Competency Card in the last five years, DO NOT enrol in this course. Unsure where to find your certificate. To get a QLD RSA certificate, you can do either online or face-to-face courses. Drink spiking. Fees apply. That way your question will appear in the correct space. View solution in original. Responsible Service of Alcohol - Queensland. In line with responsible service of alcohol principles, anyone who appears to look under 25 years old needs to provide proof of age when entering a licensed venue or buying or consuming alcohol from that venue. The course typically takes around 30 minutes to complete. Approved training providers. The Rivest-Shamir-Adleman (RSA) encryption algorithm is an asymmetric encryption algorithm that is widely used in many products and services. Main Menu. Responsible Serving of Alcohol (RSA) A licensee must not allow a person to serve liquor on licensed premises unless the person: (a) has successfully completed an "approved course" - ( RSA training course ); or. Queensland, Australia. This unit is currently recognised in Western Australia, South Australia, Northern Territory, Queensland, the Australian Capital Territory and Tasmania. [Deactivated] on 13/02/2020 - 21:22. In QLD, they don't expire any more, haven't expired for anyone that got one in the last ~5 years. Q: How long is a RSA certificate valid for in QLD? A: If you have a 'RSA Statement of Attainment', this certification DOES NOT expire. According to above comparison table, the cost of the training courses vary from $10 to $75. 200,000+ Students. Valid required work in: QLD, WA, SA, NT, ACT, TAS $34 (was $49) - Pay When It Pass * Go Course Now Since Freely . Checking identification and responsible service of alcohol. ; Student Management Generate LUIs, create student learning accounts and manage student data. Under the Liquor Act 1992 there are laws to minimise the risk of alcohol-related harm. This course provides a nationally recognised SITHFAB002 Provide Responsible Service of Alcohol Statement of Attainment and allows you to work in licensed venues. How long does an RSA last in Queensland? If you (or your staff) completed RSA training. Search for an existing RSA Certificate in the RSA database. If you want to work in the hospitality or liquor industry, this course is a MUST for you. 3 minutes to enrol. Completing the Responsible Service of Alcohol (RSA) certificate is a mandatory requirement to selling or serving alcohol within a licensed venue throughout Queensland. Domestic; Police Control; Online Training Menu Change. The RSA QLD Online is available in most states. Instantly print your RSA Certificate (WA Valid) with our RSA (WA) course online (RSA Course Western Australia). Note though that support contracts, and the ability to download updates,patches, and new versions, do expire. This is the course that we offer. Module 2 is a face-to-face component that you must complete within 6 months of starting work in a gaming venue. the name of the licence holder. Delivered by industry experts in our interactive format so its relevant to your venue. However, if you completed RSA training prior to 30 June 2013,. Main Menu. If you have been employed less than 3 months, you must be either doing a course, or formally enrolled in a course to be held within those first 3 months. RSA Western Australia. 1. There’s no expiry date for the SITXFSA006 Participate in Safe Food Handling Practices (valid in QLD, WA, NT, VIC and SA). Delivery. 00am - 12. In order to work in all states you only need to complete the NSW RSA and the VIC RSA. Further opportunities to achieve a VET qualification may be available under Fee Free TAFE, open for enrolment between 1 January–31 December. Certificate Number: Surname: Check. The scheme also covers pardons and quashed convictions. Course Details. After successful completion of the course, you will receive an official Victorian RSA certificate issued by VCGLR. Click here. (In WA you have a second choice that no other State provides. Licensed venue management and compliance training Learn about training for responsible management of licensed venues (RMLV) and complying with legislation for licensees, approved managers and staff. However, licensees and staff subject to mandatory RSA requirements must complete an online refresher course every three years. Wired Training; Micro Certification; Course CatalogueWhite Card QLD - QLD Construction Induction Course, Accredited, Download Certificate, After Hours Support, Lowest Price Guarantee. RSA Northern Territory. Responsible Service of Alcohol (RSA) training is the foundation that qualifies you to sell, serve or supply liquor. qld. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. Valid in: Fully Accredited Statement of Attainment valid in Tasmania, Queensland, Western Australia,South Australia, Australian Capital Territory, Northern Territory, Victoria * (* after free bridging course) Expiry: The RSA Statement of Attainment does not expire for TAS, QLD, WA, and SA. Training. Wide range by accredited and non-accredited courses. Victoria. gov. If you don’t get a result, it may mean they have an expired, inactive or cancelled licence. Main Menu. $122 – no more to pay (includes the standard Competency Card fee of $97). Homepage; Police Controls; Online Training Menu Toggle. A private and public key are created, with the public key being accessible to anyone. You can stop and resume at any time 24/7. For QLD, WA, SA and TAS, the national Statement of Attainment does not expire. If you completed your RSA prior to 30th June 2013, your OLGR-issued RSA certificate will have expired 3 years from the date it was issued. If you don’t get a result, it may mean they have an expired, inactive or cancelled licence. No more to pay! (inc GST) Unit code & name. SITHFAB021 Provide Responsible Service of Alcohol (RSA) Pre-requisite. Online Training; Micro Credentials; Course SelectPROVIDE RESPONSIBLE SERVICE OF ALCOHOL. Home; Police Verification; Online Training Menu Toggle. How long is a QLD RSA valid for? 3 years Here are answers to some frequently asked questions about the RSA Queensland. Module 1 can be done online and must be completed within one month of starting work in a gaming venue. You will learn the legal requirements for. PLEASE NOTE: New applications, Mutual Recognition applications and re-applying for expired licences can only be lodged between 9. In the ACT the new Liquor Act 2010 requires RSA training every three years if you are: an employee of the licensee or commercial permit holder who serves liquor at the premises: or,Discover out if you or your staff need guilty service of alcohol (RSA) training and instructions to become certified. Select the 'Renew online' button. RSA Course. National Statement of Attainment. Obtain a Responsible Service of Alcohol (RSA) or Approved Manager (MLP1) certification online. RSA Buy QLD. . You may choose to undertake a “basic awareness course” through another provider. What is a Unique Student Identifier (USI)? A USI is your individual education number for life. au is the national register of VET, as required by s 216 of the National Vocational Education and Training Regulator Act 2011. RSA Online QLD; RSA Online WA; RSA Online SA; RSA Online NT; RSA Online ACT; RSA Online TAS; RSA Online NSW; RSA Online VIC; RSG. Complete Your Responsible Service of Alcohol (RSA) Course Online From The Comfort and Convenience of Home. Let’s keep Queenslanders safe. Responsible Service of Alcohol - Valid for work in: VIC, ACT, NT, QLD, SA, TAS, WA. 2A, Food Safety Supervisors "must have recent, relevant and consistent skills and knowledge to handle food safety, particularly high-risk food", to ensure the quality and consistency of food safety practices at food businesses, and to minimise the risk of food. Your payment will not be accepted. Bundle & Save. The ID document must be current and include a photo of the person and their date of birth. It covers: when you should ask for ID; forms of ID you can accept in Queensland; when you should refuse entry Keeping your RSA up to date, what do you need to do? Now that RSA does not need to be renewed every three years, it has certainly made life that little bit easier for those working in the industry. Networked ID scanning is in operation at all venues in safe night precincts (SNPs) that trade past midnight on a permanent basis (unless they are of. In RSA encryption, once data or a message has been turned into ciphertext with a public key, it can only be decrypted by the private key from the same key pair. We already know n, and the following equation is used to find d: d =1/ e mod λ ( n) In the Generating the public key. Responsible Service of Alcohol - Valid for work in: VIC, ACT, NT, QLD, SA, TAS, WA. Photo competency card is valid for five years. SITHFAB021 Provide Responsible Service of Alcohol (RSA) This course provides a nationally recognised SITHFAB021 Provide Responsible Service of Alcohol (RSA) Statement of Attainment and allows you to work in licensed venues in Queensland (QLD). On RSA Authentication Manager, the token is expired in 2004 and won't authenticate at all. Skip until main content Skip the main navigation Take surveyEvidence of age. Front and Back of Current Queensland Driver’s Licence or Learner Driver’s Licence with an eligible Queensland address;. Sell or serve alcohol responsibly. After this time, you will be required to renew it to continue working within the alcohol service and sale industry. For the ACT, it expires in 3 years. (ii) formally enrolled in an approved RSA. 1 August 2022 1 . RSA Course Online utilises industry premium course delivery systems. * For delivery & assessment information see “Course and Assessment details” tab. In NSW, patrons must be at least 18 years of age to enter a licensed venue and drink alcohol. In Victoria, RSA certificates do not have an expiration date, providing they were obtained through an approved training provider. If you want to work in the sale, service or supply of alcohol in Queensland, you MUST have a valid RSA certificate. Main Navigation. Responsible Service of Alcohol - Valid for work in: ACT, NT, QLD, SA, TAS, WA. Sell or serve alcohol responsibly. From Only $19. Valid on operate in: QLD, WA, SA, NT, WORK, TAS $34 (was $49) - Pay Whereas You Pass * Start Course Start For Free . Responsible Gift of Alcohol - Queensland. Currently, accepted. $17. For ACT, the Statement of Attainment expires in three years. 2. the type of licence. Extensions are available to students at an additional fee. From the Security Console search for the user. First-time learner permit holders and the six-month rule. Provide a copy of your certificate to your employer. For this, you need to take a one-day course, which depends on each state in Australia. Under the voluntary Queensland responsible gambling code of practice, gaming venues should have a Customer Liaison Officer (CLO) available during the approved gaming hours. If you have been issued with an Interim Certificate or Competency Card in the last five years, DO NOT enrol in this course.